Talk To A Real Live Sales Expert: Whether you're just starting your fitness journey or outfitting a full commercial gym, we've got the experience to guide you every step of the way.
Free & Fast Shipping: Maximize your savings with free shipping and take advantage of no sales taxes outside New York.
Best Prices Guaranteed or Price Match: We offer unbeatable prices on all our equipment, and if you find a better deal, we'll discount the difference.
Bulk Pricing and Volume Discounts: The more you purchase, the more you save. Collaborate with a dedicated Select Account Rep for custom pricing on all your gym equipment needs, all in one place.
30-Day Money-Back Guarantee: We’re confident you’ll love our products. If not, we’ve got your back with a 30-day money-back guarantee.
Thousands of Satisfied Customers: We’ve helped hundreds of clients elevate their fitness, and we’re ready to help you too.
Official Authorized Retailer for All Products We Sell: Enjoy peace of mind with genuine products backed by full manufacturer warranties.
Nationwide Installation Partners: Need help setting up your new equipment? Our nationwide installation partners have you covered, so you can focus on your fitness goals.
The Largest Selection in the Industry: From the specialized fitness and sports equipment to the latest recovery technology, we offer a wide range of products to meet your fitness and health needs. Shop online or reach out to us for even more options!
Shipping & Delivery
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/FREIGHT with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on its way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us at 646-921-5221 with any questions pre or post purchase.
Cancellation/Returns
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
Must be within 30 days of delivery (or the manufacturer's specific return window).
Must be unused, never assembled, in new condition, and in the original packaging.
Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
Jacobs Ladder
Any assembled/used product
Any product with customization
Any product Built-to-Order
Email us any questions before or after your order at support@peakflowfitness.com or 646-921-5221 for more information.
Body Solid Endurance Walking Treadmill - T50
Whether rehabbing an injury or looking for a workout at any age, the Endurance by
Body-Solid T50 Rehab/Walking Treadmill has the features and functions for safe,
reliable fitness.
The Endurance by Body-Solid T50 Rehab/Walking Treadmill features a 2” thick handrail
that extends the full length of the treadmill, an easy access belt-wide rear entry ramp
and a starting speed of only 0.1mph.
The thick 18.9” x 53” walking belt on the T50 provides added comfort with an
ergonomically positioned contact heart rate monitor. Ease of use is also enhanced with
an easy-to-read blue LED display and three jumbo 1 ¾” information windows devoted to time/distance, speed, and heart rate/calories. Oversized interface buttons make it easier than ever to make adjustments on the move.
Additional Features
T50 Rehab/Walking Treadmill includes a 1.5 HP motor
High-quality aluminum foot rails and the ability for speed adjustments from 0.1-5 mph in 0.1 mph increments.
DIMENSIONS
Assembled Weight:
162lb / 73.48kg
Assembled Dimensions:
Length: 77.00in / 1,955.80mm
Width: 30.00in / 762.00mm
Height: 54.00in/1,371.60mm
OPTIONS
RF34B Bike Floor Mat
This Treadmat is perfect floor protection for bikes and ellipticals
BSTAW Body-Solid Tools Ankle Weights
Available in two weights, 10 or 20-lb pairs. The BSTAW10 includes two 5-pound ankle weights. The BSTAW20 includes two 10-pound ankle weights.
GCRPACK Cardio Barbell Set
Cardio barbell training is one of the most effective group exercises around.
ENDURANCE BY BODY-SOLID WARRANTY
Warranty Agreement
This Warranty applies only in the United States to Cardio products manufactured or distributed by Body-Solid under the Endurance by Body-Solid brand name.
ENDURANCE by Body-Solid warrants theIn-Home Warrantyas follows:
LIFETIME on Frame
5 YEARS on Parts
2 YEARS in Electronics
1 YEAR on Labor
6 MONTHS on Wear items (seat, brake pad, etc.)
This Limited Express Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc. ("Body-Solid") under the ENDURANCE by Body-Solid brand name (hereinafter referred to as “Product”).
Body-Solid warrants that the Product you have purchased for in-home use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period.
Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase.
This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you.
It excludes expendable parts such as paint and finishes.
This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.
What Is Covered?During the warranty period, Body-Solid will, in its sole discretion, at no additional charge, provide the exclusive remedy of repair or replacement of the Product if it becomes materially defective, malfunctions, or otherwise fails to conform with this limited warranty under normal non-commercial, personal, family, or household use. In repairing the Product, Body-Solid may replace defective parts with new or, at Body-Solid's sole discretion, serviceable used parts that are equivalent to new parts in performance.
All exchanged parts and Products replaced under this limited warranty will become the property of BodySolid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty. For Products sold for commercial use, the Products are sold "AS IS" without any warranty.
How Long Coverage Lasts.Body-Solid warrants that the Product you have purchased for non-commercial, personal, family, or household use from Body-Solid or from an authorized ENDURANCE by Body-Solid dealer will be free from any material defects in materials or workmanship under normal use during the warranty period from the date of purchase. Your sales receipt, showing the date of purchase of the Product, shall constitute proof of the date of purchase.
Important Additional Terms and Restrictions.This warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the Product. It excludes expendable parts such as paint and finishes. It does not cover labor charges for floor models and demonstration units. Body-Solid compensates authorized ENDURANCE by Body-Solid dealers for warranty trips within their normal service area to make repairs at the customer’s location. You may be charged a travel charge outside the normal service area.
While any company can perform necessary maintenance or repairs of the Product, we recommend that you use only Body-Solid or an authorized ENDURANCE by Body-Solid dealer for best results. Improper or incorrectly performed maintenance or repair voids this warranty. Body-Solid neither assumes nor authorizes any third party to assume for it any other warranty.
This warranty is void under the following conditions:if the Product is not assembled/installed according to the instructions/directions included with the Product; if proof-of-purchase documentation or Product serial number is altered or forged; if the Product is used in a commercial, institutional or other public access environment; if the Product was not purchased from Body-Solid or from an authorized ENDURANCE by Body-Solid dealer. This warranty does not extend to any Product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of improper or incorrectly performed service or repair by anyone other than Body-Solid or an authorized ENDURANCE by Body-Solid dealer or an authorized ENDURANCE by Body-Solid warranty service provider; (e) as a result of failure to provide reasonable and necessary care as outlined in the owner's manual for the Product. Should any Product submitted for warranty service or replacement be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.
How to Redeem this Warranty.To redeem this warranty, you must call Body-Solid at 1-800-5563113 to obtain a Return Authorization Number. You then must return the Product, together with the Return Authorization Number and the sales receipt, in its original container (or equivalent) to the following address: Body-Solid, Inc., Attn: ENDURANCE by Body-Solid Warranty Dept., 1900 S. Des Plaines Ave., Forest Park, IL 60130. You must pre-pay any shipping charges, export taxes, customs duties and taxes, insurance, and any other charges associated with the transportation of the Product.
Body-Solid will not accept any Product returned on a freight collect basis or outside of Body-Solid's normal business hours. You are responsible for ensuring any Product is shipped or returned. You assume the risk of loss during shipment or return.
How State Law Applies.This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THIS IS THE ONLY WARRANTY APPLICABLE TO ENDURANCE by Body-Solid BRANDED PRODUCTS. TO THE EXTENT PERMITTED BY LAW, BODY-SOLID DISCLAIMS ALL OTHER EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE BEYOND THE ONE (1) YEAR WARRANTY PERIOD.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, OR ANY OTHER ECONOMIC DAMAGES ARISING IN TORT OR CONTRACT, INCLUDING ANY IMPLIED WARRANTY CLAIMS. BODY SOLID'S AND ITS AFFILIATES' ENTIRE LIABILITY IN THE AGGREGATE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Warranty is not applicable outside the United States - Before returning a product you must call ENDURANCE by Body-Solid at 1.800.833.1227 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. The original purchaser must pre-pay all freight charges on warranty claims. ENDURANCE by Body-Solid will not accept Freight Collect shipments or return shipments on a freight collect basis.
ENDURANCE BY BODY-SOLID COMMERCIAL RATED
Warranty Agreement
This Warranty applies only in the United States to Cardio products manufactured or distributed by Body-Solid under the Endurance brand name.
ENDURANCE by Body-Solid warrants theLight Commercial Warrantyas follows:
15 YEARS on Frame
3 YEARS on Parts
2 YEARS on Electronics (excludes batteries)
6 Months on Wear Items
1 Year on Labor
ENDURANCE by Body-Solid warrants theIn-Home Warrantyas follows:
LIFETIME on Frame
5 Years on Parts
2 Years on Electronics (excludes batteries)
6 Months on Wear Items
1 Year on Labor
This Limited Express Warranty applies only in the United States to products manufactured or distributed by Body-Solid, Inc. ("Body-Solid") under the ENDURANCE by Body-Solid brand name (hereinafter referred to as “Product”).
Body-Solid warrants that the Product you have purchased for in-home or light-commercial use from Body-Solid or from an authorized Body-Solid reseller is free from defects in materials or workmanship under normal use during the warranty period.
Your sales receipt, showing the date of purchase of the Product, is your proof of the date of purchase.
This warranty extends only to you, the original purchaser. It is not transferable to anyone who subsequently purchases the Product from you.
It excludes expendable parts such as paint and finishes.
This Warranty becomes VALID ONLY if the Product is assembled / installed according to the instructions / directions included with the Product.
What Is Covered? During the warranty period, Body-Solid will, in its sole discretion, at no additional charge, for the designated warranty period as listed on the reverse side of this document, provide the exclusive remedy of repair or replacement of the Product if it becomes materially defective, malfunctions, or otherwise fails to conform with this limited warranty under normal commercial, personal, family, or household use. In repairing the Product, Body-Solid may replace defective parts with new or, at Body-Solid's sole discretion, serviceable used parts that are equivalent to new parts in performance. All exchanged parts and Products replaced under this limited warranty will become the property of Body-Solid. Body-Solid reserves the right to change manufacturers of any part to cover any existing warranty.
How Long Coverage Lasts. Body-Solid warrants that the Product you have purchased for commercial, personal, family, or household use from Body-Solid or from an authorized ENDURANCE by Body-Solid dealer will be free from any material defects in materials or workmanship under normal use during the warranty period from the date of purchase. Your sales receipt, showing the date of purchase of the Product, shall constitute proof of the date of purchase.
Important Additional Terms and Restrictions. This warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the Product. It excludes expendable parts such as batteries, paint, and finish. It does not cover labor charges for floor models and demonstration units. Body-Solid compensates authorized ENDURANCE by Body-Solid dealers for warranty trips within their normal service area to make repairs at the customer’s location. You may be charged a travel charge outside the normal service area. While any company can perform necessary maintenance or repairs of the Product, we recommend that you use only Body-Solid or an authorized ENDURANCE by Body-Solid dealer for best results. Improper or incorrectly performed maintenance or repair voids this warranty. Body-Solid neither assumes nor authorizes any third party to assume for it any other warranty.
This warranty is void under the following conditions: If the Product is not assembled/installed according to the instructions/directions included with the Product; if proof-of-purchase documentation or Product serial number is altered or forged; if the Product was not purchased from Body-Solid or from an authorized ENDURANCE by Body-Solid dealer. This warranty does not extend to any Product that has been damaged or rendered defective: (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by Body-Solid; (c) by modification of the Product; (d) as a result of improper or incorrectly performed service or repair by anyone other than Body-Solid or an authorized ENDURANCE by Body-Solid dealer or an authorized ENDURANCE by Body-Solid warranty service provider; (e) as a result of failure to provide reasonable and necessary care as outlined in the owner's manual for the Product. Should any Product submitted for warranty service or replacement be found to be ineligible, an estimate of repair cost will be furnished and the repair will be made if requested by you upon Body-Solid's receipt of payment or acceptable arrangement of payment.
How to Redeem this Warranty. To redeem this warranty, you must call Body-Solid at 1-800-556-3113 to obtain a Return Authorization Number. You then must return the Product, together with the Return Authorization Number and the sales receipt, in its original container (or equivalent) to the following address: Body-Solid, Inc., Attn: ENDURANCE by Body-Solid Warranty Dept., 1900 S. Des Plaines Ave., Forest Park, IL 60130. You must pre-pay any shipping charges, export taxes, customs duties and taxes, insurance, and any other charges associated with transportation of the Product. Body-Solid will not accept any Product returned on a freight collect basis or outside of Body-Solid's normal business hours. You are responsible for insuring any Product shipped or returned. You assume the risk of loss during shipment or return.
How State Law Applies. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THIS IS THE ONLY WARRANTY APPLICABLE TO ENDURANCE by Body-Solid BRANDED PRODUCTS. TO THE EXTENT PERMITTED BY LAW, BODY-SOLID DISCLAIMS ALL OTHER EXPRESS WARRANTIES AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE BEYOND THE ONE (1) YEAR WARRANTY PERIOD.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
NEITHER BODY-SOLID NOR ANY OF ITS AFFILIATES SHALL BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF USE, OR ANY OTHER ECONOMIC DAMAGES ARISING IN TORT OR CONTRACT, INCLUDING ANY IMPLIED WARRANTY CLAIMS. BODY SOLID'S AND ITS AFFILIATES' ENTIRE LIABILITY IN THE AGGREGATE SHALL NOT EXCEED THE PURCHASE PRICE OF THE PRODUCT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
Warranty is not applicable outside the United States - Before returning a product you must call ENDURANCE by Body-Solid at 1.800.833.1227 to obtain a Return Authorization Number. No returns will be accepted without the Return Authorization Number. The original purchaser must pre-pay all freight charges on warranty claims. ENDURANCE by Body-Solid will not accept Freight Collect shipments or return shipments on a freight collect basis.
Shipping Policy
Shipping Info
Once you place an order on Peakflowfitness, you will receive a confirmation email shortly after from our team notifying you about your purchase with us. Feel free to chat with us using our live chat option or give us a call with any additional questions.
646-921-5221 support@peakflowfitness.com
I HAVE JUST PLACED AN ORDER WITH PEAKFLOWFITNESS, WHEN WILL IT SHIP?
Please allow 1-3 business days for processing and production time before your order ships.
Almost all of our orders are shipped out via USPS, FedEx, UPS and International Orders. Our international orders will be shipped via DHL or EMS shipping service.
Average transit times to the United States: 5 - 15 Business days
Express Shipping (Priority Shipping) - 3 - 7 Business Days
Average transit times to International: 7 - 25 Business days
Unfortunately, there are some circumstances that are out of our control. Although we work hard to ensure most of our packages do arrive on time, there are special circumstances or weather events that cause our shipping carriers to experience delays in delivering orders. Therefore, all shipping times are estimates and exact delivery time depends on your destination’s location. If you have any additional questions, please do not hesitate to contact us at 646-921-5221
Destination
Estimated Shipping Times
United States
5-15 business days (UPS, USPS, FedEX)
Canada
7-25 business days (DHGATE, EMS)
Europe
7-25 business days (DHGATE, EMS)
Australia, New Zealand
7-25 business days (DHGATE, EMS)
Mexico, South America, Central America
7-25 business days (DHGATE, EMS)
Russian Federation
7-25 business days (DHGATE, EMS)
Hong Kong, China
7-25 business days (DHGATE, EMS)
*Please note these ALL shipping times are estimated and do not include our processing time of 1-3 business days*
WHERE ARE YOU CURRENTLY LOCATED?
Currently, we have our operations running fully from our New York facility. In addition to our facilities, we also work with many other suppliers and warehouse’s that are scattered across all of the United States. This helps us ensure fast & efficient shipping all over the United States. For returns please see our return address down below.
WILL I RECEIVE A TRACKING NUMBER?
You will receive a tracking number for each order. An email will be sent to the email address you provided us with at checkout, this email will include all updated information regarding your order. It is important to note that sometimes, due to our numerous fulfillment centers and suppliers, your item(s) may ship individually or may not arrive in the same packaging. This is normal so please do not be alarmed, rest assured as your orders are on their way! If you have any questions, please contact our customer support team. Want to track your order? Click here!
I PROVIDED A WRONG ADDRESS
If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via 646-921-5221. It is important if there are any mistakes that are corrected within 24 hours, before the item is shipped out.
HAS YOUR ITEM NOT ARRIVED YET?
If your item has yet to arrive don't worry. First, please go to our "Track Your Order" page to check the most updated status of your order. Please note that it can take an additional 1-2 days for information to update in our systems.
DOES YOUR PACKAGE PACKAGE SAY "DELIVERED" BUT YOU DIDN'T RECEIVE IT?
If in the rare chance your package says delivered but you haven't received it, we ask that you please ask your neighbors to see if they may have received the package for you. In addition, it is important that you contact your local UPS, USPS, or FEDEX office (Depending on your tracking number) to get the most updated location of your package, as the shipping carriers always have the most accurate information on your package's location.
If the shipping carrier is unable to locate your item(s), please let us know at 646-921-5221 and we will help verify your information. We ask that you please open an investigation with the shipping carrier, while at the same time we will open up a claim on our end. If the item is then deemed lost, we will send out a replacement item to you within 1-2 business days, free of charge.
STILL HAVE ANY QUESTION?
If we were unable to answer any of your questions, please do not hesitate to speak with us via email or phone.
Peak Flow Fitness guarantees the lowest eligible online price on it's products.
If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee • Promotions such as rebates and buy one, get one free offers are not eligible • The item must be in stock on the competitors website • The competitor must be an online store, they may not have a retail location • The website can not be a discounter or auction website (ie; eBay, overstock, etc.) • Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday. • The competitor must be an Authorized Retailer of the product in question • The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
*Certain exceptions may apply.Peak Flow Fitness strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
Return Policy
Returns
Your online shopping experience should be fun and easy, so don't be afraid to try some new things! If an item arrives broken or damaged, return it for a full refund within 30 days of your delivery date in its original condition and packaging. For an item to be eligible for a return, it must be unused and in the condition you received it in.
*PLEASE BE AWARE THAT SOME ITEMS ARE SUBJECT TO A 15% RESTOCKING FEE UPON RETURN* (Click on the "Free Return '' option box at shipping checkout to avoid a restocking fee. Please note that the restocking fee does not include the return shipping costs associated with the product)
Packages that arrive with the incorrect product or are damaged are not subject to a 15% restocking fee. If there was any error on our end we will take care of it. Contact us with any additional questions or inquiries at 646-921-5221.
Missing Parts?
If for some reason your order arrives and is missing parts, please contact us immediately at 646-921-5221 and we will send out a replacement order for your missing part(s) immediately.
Shipping
PeakFlowFitness will not cover the cost of return shipping. Shipping costs are non-refundable and are the responsibility of the customer, unless there was an error on our part. You will always have the option to request a return label and one will be provided for all your orders, but please note the cost of the return label can be deducted from your refund.
Please reach out to 646-921-5221 to start your return!
To begin a return, please include a receipt or any other proof of purchase in your email. In addition, label the subject line of your message "RETURN - ORDER #" so we can work on your return right away.
It is also very important you state the reason for your return as well as any evidence of the product that may be needed in the return process, such as pictures or videos.
We asked that you contact us first and file a return so we can properly track the items before you return items to the manufacturer.
We use a warehouse to handle our returns. If a product was returned and we were not contacted about the return, it cannot be verified, therefore, there will be no refund. NO EXCEPTIONS! We ask that you please reach out to us and submit a return claim.
There are situations where only partial refunds are granted (if applicable)
Books with obvious signs of use or wear and tear.
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened or used.
Any item that is not in its original condition, is damaged or missing pieces for reasons not due to our error.
I PROVIDED THE WRONG ADDRESS
If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via 646-921-5221. It is important that any mistakes made are corrected within 24 hours, before the item is shipped out.
ITEM IS DAMAGED UPON ARRIVAL
We pride ourselves on taking care of each order that is sent out to our customers. However, accidents still do occur due to postal service mistreatment. Please follow these instructions if your item arrived damaged:
Once your item is reviewed and processed, we will issue you a replacement item sent to you free-of-charge. In some cases we may also provide a shipping label to return the damaged item. If no label is provided, feel free to keep the item.
PLEASE NOTE: IF A PACKAGE ARRIVES DAMAGED. WE CAN REPLACE THE ORDER WITH NO ADDITIONAL COST, BUT IF YOU CHOOSE TO NOT GO AHEAD WITH A REPLACEMENT THE TRANSACTION WILL BE TREATED AS A RETURN AND ADDITIONAL FEES MAY INCUR.
WHAT ARE MY PAYMENT OPTIONS?
We currently accept Stripe, Paypal, AMEX, Discovery, Mastercard, Visa or Paypal. Please contact us with any questions regarding payment options.
I WANT TO EXCHANGE MY ORDER
If for some reason you are unsatisfied with your order and want to exchange it for a different make or model, please email us at thepeakflowfitness@gmail.com and we will issue a return label. The new product will then be shipped out in 1-2 business days.
CAN I CANCEL MY ORDER?
Of course! You can cancel an order with no penalties. We do ask that you cancel your order within 1 hour of creating it or the cancellation may not be applied. If the item has already been shipped, please email thepeakflowfitness@gmail.com. Please send us an email with the subject line “CANCEL". We can cancel any orders that are not processed. Please reach out to us as soon as possible if you do decide to change your mind. Once an order is processed, there cannot be any cancellations. All cancellations are subject to a credit card CC fee of 3.5%.
Refunds (if applicable)
All refunds, unless otherwise specified, must be sent to the return address specified below.
Once your return item reaches our warehouse and has been inspected and reviewed, your refund / return will then be verified. It usually takes 1 business day from when your package arrived for us to finalize your return. Once approved, your refund amount will be processed back to your original payment method. Please also note that it may take up to 5-10 business days for the refund to appear back in your account after we have processed it in our system.
Late or missing refunds (if applicable)
If your refund has yet to be refunded to your original payment, please don't worry. First, we ask that you check with your bank account to see if the refund transaction is pending. A lot of times your bank or payment provider may have a processing time for refunds, so please allow 5-10 business days after we have refunded you on our system for it to appear in your payment method. We will always be happy to walk you through every step of the way!
Return Address:
1923 McDonald Avenue SUITE # 1022
Brooklyn, NY 11223
United States
STILL HAVE A QUESTION?
If we were unable to answer all of your questions, please do not hesitate to contact us at 646-921-5221.
Free Shipping
Receive Free Shipping and No Sales Tax (Excludes NY) on select items and most orders over $999
Give Us A Call
Call or Text 646-921-5221 to chat with a live sales expert! Email: support@peakflowfitness.com
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