Refund Policy

Returns

Your online shopping experience should be fun and easy, so don't be afraid to try some new things! If an item arrives broken or damaged, return it for a full refund within 30 days of your delivery date in its original condition and packaging. For an item to be eligible for a return, it must be unused and in the condition you received it in. 

*PLEASE BE AWARE THAT SOME ITEMS ARE SUBJECT TO A 15% RESTOCKING FEE UPON RETURN* (Click on the "Free Return '' option box at shipping checkout to avoid a restocking fee. Please note that the restocking fee does not include the return shipping costs associated with the product)

Packages that arrive with the incorrect product or are damaged are not subject to a 15% restocking fee. If there was any error on our end we will take care of it. Contact us with any additional questions or inquiries at 646-921-5221.

Missing Parts?

If for some reason your order arrives and is missing parts, please contact us immediately at 646-921-5221 and we will send out a replacement order for your missing part(s) immediately. 

Shipping

PeakFlowFitness will not cover the cost of return shipping. Shipping costs are non-refundable and are the responsibility of the customer, unless there was an error on our part. You will always have the option to request a return label and one will be provided for all your orders, but please note the cost of the return label can be deducted from your refund. 

Please reach out to 646-921-5221 to start your return!

To begin a return, please include a receipt or any other proof of purchase in your email. In addition, label the subject line of your message  "RETURN - ORDER #" so we can work on your return right away. 

It is also very important you state the reason for your return as well as any evidence of the product that may be needed in the return process, such as pictures or videos.

We asked that you contact us first and file a return so we can properly track the items before you return items to the manufacturer.

We use a warehouse to handle our returns. If a product was returned and we were not contacted about the return, it cannot be verified, therefore, there will be no refund. NO EXCEPTIONS! We ask that you please reach out to us and submit a return claim. 

There are situations where only partial refunds are granted (if applicable)

Books with obvious signs of use or wear and tear.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened or used. 

Any item that is not in its original condition, is damaged or missing pieces for reasons not due to our error. 

I PROVIDED THE WRONG ADDRESS

If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via 646-921-5221. It is important that any mistakes made are corrected within 24 hours, before the item is shipped out. 

ITEM IS DAMAGED UPON ARRIVAL

We pride ourselves on taking care of each order that is sent out to our customers. However, accidents still do occur due to postal service mistreatment. Please follow these instructions if your item arrived damaged:

Please contact us with:

    - Your order number.

    - A picture or video of the damaged product.

Once your item is reviewed and processed, we will issue you a replacement item sent to you free-of-charge. In some cases we may also provide a shipping label to return the damaged item. If no label is provided, feel free to keep the item.

PLEASE NOTE: IF A PACKAGE ARRIVES DAMAGED. WE CAN REPLACE THE ORDER WITH NO ADDITIONAL COST, BUT IF YOU CHOOSE TO NOT GO AHEAD WITH A REPLACEMENT THE TRANSACTION WILL BE TREATED AS A RETURN AND ADDITIONAL FEES MAY INCUR. 

 

 

WHAT ARE MY PAYMENT OPTIONS?

We currently accept Stripe, Paypal, AMEX, Discovery, Mastercard, Visa or Paypal. Please contact us with any questions regarding payment options. 

I WANT TO EXCHANGE MY ORDER

If for some reason you are unsatisfied with your order and want to exchange it for a different make or model, please email us at thepeakflowfitness@gmail.com and we will issue a return label. The new product will then be shipped out in 1-2 business days. 

CAN I CANCEL MY ORDER?

Of course! You can cancel an order with no penalties. We do ask that you cancel your order within 1 hour of creating it or the cancellation may not be applied. If the item has already been shipped, please email thepeakflowfitness@gmail.com. Please send us an email with the subject line “CANCEL". We can cancel any orders that are not processed. Please reach out to us as soon as possible if you do decide to change your mind. Once an order is processed, there cannot be any cancellations. All cancellations are subject to a credit card CC fee of 3.5%.

Refunds (if applicable)

All refunds, unless otherwise specified, must be sent to the return address specified below.

Once your return item reaches our warehouse and has been inspected and reviewed, your refund / return will then be verified. It usually takes 1 business day from when your package arrived for us to finalize your return. Once approved, your refund amount will be processed back to your original payment method. Please also note that it may take up to 5-10 business days for the refund to appear back in your account after we have processed it in our system. 

Late or missing refunds (if applicable)

If your refund has yet to be refunded to your original payment, please don't worry. First, we ask that you check with your bank account to see if the refund transaction is pending. A lot of times your bank or payment provider may have a processing time for refunds, so please allow 5-10 business days after we have refunded you on our system for it to appear in your payment method. We will always be happy to walk you through every step of the way!

 

Return Address:

1923 McDonald Avenue SUITE # 1022

Brooklyn, NY 11223

United States

STILL HAVE A QUESTION?

If we were unable to answer all of your questions, please do not hesitate to contact us at  646-921-5221.