Once you place an order on Peakflowfitness, you will receive a confirmation email shortly after from our team notifying you about your purchase with us. Feel free to chat with us using our live chat option or give us a call with any additional questions.
646-921-5221
support@peakflowfitness.com
I HAVE JUST PLACED AN ORDER WITH PEAKFLOWFITNESS, WHEN WILL IT SHIP?
Please allow 1-3 business days for processing and production time before your order ships.
Almost all of our orders are shipped out via USPS, FedEx, UPS and International Orders. Our international orders will be shipped via DHL or EMS shipping service.
- Average transit times to the United States: 5 - 15 Business days
- Express Shipping (Priority Shipping) - 3 - 7 Business Days
- Average transit times to International: 7 - 25 Business days
Unfortunately, there are some circumstances that are out of our control. Although we work hard to ensure most of our packages do arrive on time, there are special circumstances or weather events that cause our shipping carriers to experience delays in delivering orders. Therefore, all shipping times are estimates and exact delivery time depends on your destination’s location. If you have any additional questions, please do not hesitate to contact us at 646-921-5221
|
Destination |
Estimated Shipping Times |
|
United States |
5-15 business days (UPS, USPS, FedEX) |
|
Canada |
7-25 business days (DHGATE, EMS) |
|
Europe |
7-25 business days (DHGATE, EMS) |
|
Australia, New Zealand |
7-25 business days (DHGATE, EMS) |
|
Mexico, South America, Central America |
7-25 business days (DHGATE, EMS) |
|
Russian Federation |
7-25 business days (DHGATE, EMS) |
|
Hong Kong, China |
7-25 business days (DHGATE, EMS) |
*Please note these ALL shipping times are estimated and do not include our processing time of 1-3 business days*
WHERE ARE YOU CURRENTLY LOCATED?
Currently, we have our operations running fully from our New York facility. In addition to our facilities, we also work with many other suppliers and warehouse’s that are scattered across all of the United States. This helps us ensure fast & efficient shipping all over the United States. For returns please see our return address down below.
WILL I RECEIVE A TRACKING NUMBER?
You will receive a tracking number for each order. An email will be sent to the email address you provided us with at checkout, this email will include all updated information regarding your order. It is important to note that sometimes, due to our numerous fulfillment centers and suppliers, your item(s) may ship individually or may not arrive in the same packaging. This is normal so please do not be alarmed, rest assured as your orders are on their way! If you have any questions, please contact our customer support team. Want to track your order? Click here!
I PROVIDED A WRONG ADDRESS
If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via 646-921-5221. It is important if there are any mistakes that are corrected within 24 hours, before the item is shipped out.
HAS YOUR ITEM NOT ARRIVED YET?
If your item has yet to arrive don't worry. First, please go to our "Track Your Order" page to check the most updated status of your order. Please note that it can take an additional 1-2 days for information to update in our systems.
DOES YOUR PACKAGE PACKAGE SAY "DELIVERED" BUT YOU DIDN'T RECEIVE IT?
If in the rare chance your package says delivered but you haven't received it, we ask that you please ask your neighbors to see if they may have received the package for you. In addition, it is important that you contact your local UPS, USPS, or FEDEX office (Depending on your tracking number) to get the most updated location of your package, as the shipping carriers always have the most accurate information on your package's location.
If the shipping carrier is unable to locate your item(s), please let us know at 646-921-5221 and we will help verify your information. We ask that you please open an investigation with the shipping carrier, while at the same time we will open up a claim on our end. If the item is then deemed lost, we will send out a replacement item to you within 1-2 business days, free of charge.
STILL HAVE ANY QUESTION?
If we were unable to answer any of your questions, please do not hesitate to speak with us via email or phone.