Trigon Sports Pro Turf Lute Rakes

• This lightweight, heavy-duty lute combines an engineered head design with our
• strong wrap-around bracing and is perfect for spreading gravel or for grading soil.
• We use a solid aluminum plug in our heads to handle the conversion, unlike the plastic
• or wooden heads used in other brands.
• This lute comes with an 82" powder-coated aluminum handle.

Pro Turf Lute Rakes Size Options

• BRAKELT24 24” Head-Width Pro Turf Lute Rake
• BRAKELT36 36” Head-Width Pro Turf Lute Rake

SHIPPING & DELIVERY

Domestic Shipping (USA): The time frame for order delivery is divided into two parts:

Processing Time

Order verification, tailoring, quality check, and packaging. All orders are usually sent to our Manufacturing & Shipping team for dispatch within 24 hours after the order is placed and payment is received.

Shipping Time

This refers to the time it takes for items to be shipped from our warehouse to the destination. Delivery orders usually arrive within 5-10 business days.

The freight carrier will make attempts to contact you by your phone number on your order to schedule delivery. Please double check the phone number current. If they cannot reach you, or cannot arrange delivery, the item will have to be shipped back to us. If this happens, you may lose any shipping fees you paid for the item when the item is refunded.

Delivery is scheduled beforehand and usually takes place MONDAY-FRIDAY during business hours. You must be present for delivery and a signature is required. If you schedule an appointment then are not present without contacting the carrier, the carrier may charge a redelivery fee.

If you wish to change the delivery address after the order has shipped, you must contact us directly as soon as possible. Some changes may be not possible. If you wish to change the address after the item is already in your area, the carrier may charge a fee.

It is your responsibility to INSPECT the merchandise prior to the delivery agent's departure. If the merchandise appears to be damaged in any way, please note the damage on the freight bill. This will aid in the return/replacement process.

OUR GUARANTEE

1. Hand-picked Good Quality Items
2. Risk-Free Buyer Protection
3. Logistics/Tracking Numbers
4. Lowest Price While Keeping The Quality
5. 100% Secure Checkout (SSL Enabled)

We offer full-time support. Please contact us at support@peakflowfitness.com if you need assistance.

Shipping Policy

Shipping Info

Once you place an order on Peakflowfitness, you will receive a confirmation email shortly after from our team notifying you about your purchase with us. Feel free to chat with us using our live chat option or give us a call with any additional questions.

646-921-5221
support@peakflowfitness.com

I HAVE JUST PLACED AN ORDER WITH PEAKFLOWFITNESS, WHEN WILL IT SHIP?

Please allow 1-3 business days for processing and production time before your order ships. 

Almost all of our orders are shipped out via USPS,  FedEx, UPS and International Orders. Our international orders will be shipped via DHL or EMS shipping service.

• Average transit times to the United States: 5 - 15 Business days
• Express Shipping (Priority Shipping) - 3 - 7 Business Days
• Average transit times to International: 7 - 25 Business days

Unfortunately, there are some circumstances that are out of our control. Although we work hard to ensure most of our packages do arrive on time, there are special circumstances or weather events that cause our shipping carriers to experience delays in delivering orders. Therefore, all shipping times are estimates and exact delivery time depends on your destination’s location. If you have any additional questions, please do not hesitate to contact us at 646-921-5221

Destination

Estimated Shipping Times

United States

5-15 business days (UPS, USPS, FedEX)

Canada

7-25 business days (DHGATE, EMS)

Europe

7-25 business days (DHGATE, EMS)

Australia, New Zealand

7-25 business days (DHGATE, EMS)

Mexico, South America, Central America

7-25 business days (DHGATE, EMS)

Russian Federation

7-25 business days (DHGATE, EMS)

Hong Kong, China

7-25 business days (DHGATE, EMS)

*Please note these ALL shipping times are estimated and do not include our processing time of 1-3 business days*

WHERE ARE YOU CURRENTLY LOCATED?

Currently, we have our operations running fully from our New York facility. In addition to our facilities, we also work with many other suppliers and warehouse’s that are scattered across all of the United States. This helps us ensure fast & efficient shipping all over the United States. For returns please see our return address down below. 

WILL I RECEIVE A TRACKING NUMBER?

You will receive a tracking number for each order. An email will be sent to the email address you provided us with at checkout, this email will include all updated information regarding your order. It is important to note that sometimes, due to our numerous fulfillment centers and suppliers, your item(s) may ship individually or may not arrive in the same packaging. This is normal so please do not be alarmed, rest assured as your orders are on their way!  If you have any questions, please contact our customer support team. Want to track your order? Click here! 

I PROVIDED A WRONG ADDRESS

If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via  646-921-5221. It is important if there are any mistakes that are corrected within 24 hours, before the item is shipped out. 

HAS YOUR ITEM NOT ARRIVED YET?

If your item has yet to arrive don't worry. First, please go to our "Track Your Order" page to check the most updated status of your order. Please note that it can take an additional 1-2 days for information to update in our systems. 

DOES YOUR PACKAGE PACKAGE SAY "DELIVERED" BUT YOU DIDN'T RECEIVE IT?

If in the rare chance your package says delivered but you haven't received it, we ask that you please ask your neighbors to see if they may have received the package for you. In addition, it is important that you contact your local UPS, USPS, or FEDEX office (Depending on your tracking number) to get the most updated location of your package, as the shipping carriers always have the most accurate information on your package's location. 

If the shipping carrier is unable to locate your item(s), please let us know at 646-921-5221 and we will help verify your information. We ask that you please open an investigation with the shipping carrier, while at the same time we will open up a claim on our end. If the item is then deemed lost, we will send out a replacement item to you within 1-2 business days, free of charge. 

STILL HAVE ANY QUESTION?

If we were unable to answer any of your questions, please do not hesitate to speak with us via email or phone.

Peak Flow Fitness guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
• Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.Peak Flow Fitness strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

Return Policy

Returns

Your online shopping experience should be fun and easy, so don't be afraid to try some new things! If an item arrives broken or damaged, return it for a full refund within 30 days of your delivery date in its original condition and packaging. For an item to be eligible for a return, it must be unused and in the condition you received it in. 

*PLEASE BE AWARE THAT SOME ITEMS ARE SUBJECT TO A 15% RESTOCKING FEE UPON RETURN* (Click on the "Free Return '' option box at shipping checkout to avoid a restocking fee. Please note that the restocking fee does not include the return shipping costs associated with the product)

Packages that arrive with the incorrect product or are damaged are not subject to a 15% restocking fee. If there was any error on our end we will take care of it. Contact us with any additional questions or inquiries at 646-921-5221.

Missing Parts?

If for some reason your order arrives and is missing parts, please contact us immediately at 646-921-5221 and we will send out a replacement order for your missing part(s) immediately. 

Shipping

PeakFlowFitness will not cover the cost of return shipping. Shipping costs are non-refundable and are the responsibility of the customer, unless there was an error on our part. You will always have the option to request a return label and one will be provided for all your orders, but please note the cost of the return label can be deducted from your refund. 

Please reach out to 646-921-5221 to start your return!

To begin a return, please include a receipt or any other proof of purchase in your email. In addition, label the subject line of your message  "RETURN - ORDER #" so we can work on your return right away. 

It is also very important you state the reason for your return as well as any evidence of the product that may be needed in the return process, such as pictures or videos.

We asked that you contact us first and file a return so we can properly track the items before you return items to the manufacturer.

We use a warehouse to handle our returns. If a product was returned and we were not contacted about the return, it cannot be verified, therefore, there will be no refund. NO EXCEPTIONS! We ask that you please reach out to us and submit a return claim. 

There are situations where only partial refunds are granted (if applicable)

Books with obvious signs of use or wear and tear.

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened or used. 

Any item that is not in its original condition, is damaged or missing pieces for reasons not due to our error. 

I PROVIDED THE WRONG ADDRESS

If you provided us with an incorrect address, or have misspelled information please do not worry. Simply reply to the order confirmation email you received and send us the correct information. We do ask that you notify us immediately via 646-921-5221. It is important that any mistakes made are corrected within 24 hours, before the item is shipped out. 

ITEM IS DAMAGED UPON ARRIVAL

We pride ourselves on taking care of each order that is sent out to our customers. However, accidents still do occur due to postal service mistreatment. Please follow these instructions if your item arrived damaged:

Please contact us with:

    - Your order number.

    - A picture or video of the damaged product.

Once your item is reviewed and processed, we will issue you a replacement item sent to you free-of-charge. In some cases we may also provide a shipping label to return the damaged item. If no label is provided, feel free to keep the item.

PLEASE NOTE: IF A PACKAGE ARRIVES DAMAGED. WE CAN REPLACE THE ORDER WITH NO ADDITIONAL COST, BUT IF YOU CHOOSE TO NOT GO AHEAD WITH A REPLACEMENT THE TRANSACTION WILL BE TREATED AS A RETURN AND ADDITIONAL FEES MAY INCUR. 

WHAT ARE MY PAYMENT OPTIONS?

We currently accept Stripe, Paypal, AMEX, Discovery, Mastercard, Visa or Paypal. Please contact us with any questions regarding payment options. 

I WANT TO EXCHANGE MY ORDER

If for some reason you are unsatisfied with your order and want to exchange it for a different make or model, please email us at thepeakflowfitness@gmail.com and we will issue a return label. The new product will then be shipped out in 1-2 business days. 

CAN I CANCEL MY ORDER?

Of course! You can cancel an order with no penalties. We do ask that you cancel your order within 1 hour of creating it or the cancellation may not be applied. If the item has already been shipped, please email thepeakflowfitness@gmail.com. Please send us an email with the subject line “CANCEL". We can cancel any orders that are not processed. Please reach out to us as soon as possible if you do decide to change your mind. Once an order is processed, there cannot be any cancellations. All cancellations are subject to a credit card CC fee of 3.5%.

Refunds (if applicable)

All refunds, unless otherwise specified, must be sent to the return address specified below.

Once your return item reaches our warehouse and has been inspected and reviewed, your refund / return will then be verified. It usually takes 1 business day from when your package arrived for us to finalize your return. Once approved, your refund amount will be processed back to your original payment method. Please also note that it may take up to 5-10 business days for the refund to appear back in your account after we have processed it in our system. 

Late or missing refunds (if applicable)

If your refund has yet to be refunded to your original payment, please don't worry. First, we ask that you check with your bank account to see if the refund transaction is pending. A lot of times your bank or payment provider may have a processing time for refunds, so please allow 5-10 business days after we have refunded you on our system for it to appear in your payment method. We will always be happy to walk you through every step of the way!

Return Address:

1923 McDonald Avenue SUITE # 1022

Brooklyn, NY 11223

United States

STILL HAVE A QUESTION?

If we were unable to answer all of your questions, please do not hesitate to contact us at  646-921-5221.