Shipping Policy

Last Updated: September 30, 2026

Order Confirmation

Once you place an order on Peak Flow Fitness, you will receive an order confirmation email shortly after. If you have any questions about your order, feel free to contact us:

• Phone: 646-921-5221 (Mon–Fri, 9 AM – 9 PM EST)
• Email: support@peakflowfitness.com

Processing Time

Please allow 1–3 business days for order processing before your item ships. Some oversized or specialty items (saunas, gym machines, cold plunges) may require additional processing time. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Transit Times

We currently ship within the continental United States (the lower 48 states and Washington D.C.). Orders are shipped via USPS, FedEx, UPS, or freight carriers depending on the size and weight of your item.

• Standard Shipping: 5–15 business days
• Express Shipping (Priority): 3–7 business days
• Freight/LTL Shipping (oversized items): 7–21 business days

Transit times are estimates and may vary based on carrier capacity, weather, and destination. Peak Flow Fitness is not responsible for carrier delays once an order has shipped.

Free Shipping

We offer free standard shipping on orders over $999 delivered within the contiguous United States and Washington D.C. Only certain products can be shipped to Alaska and Hawaii. Customers in those states must email us at support@peakflowfitness.com for a shipping quote before ordering. We don't ship to Puerto Rico, the U.S. Virgin Islands or other U.S. territories. Orders under $999 will have shipping calculated at checkout based on item size, weight, and destination. Certain exclusions apply: heavy and oversize equipment such as weight stacks, weight and plate sets, dumbbell and kettlebell sets, storage racks, and benches ships by LTL freight or oversize carrier, with shipping calculated by weight at checkout.

Multiple Shipments

Due to our network of fulfillment centers and suppliers, items in your order may ship separately or arrive in different packaging. This is normal. Each shipment will include its own tracking number.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order on our Track Your Order page at any time. Please allow 1–2 business days after shipment for tracking information to update.

Address Changes

If you entered an incorrect shipping address, please contact us within 24 hours of placing your order at 646-921-5221 or support@peakflowfitness.com. Once an order has shipped, we cannot guarantee address changes and are not responsible for packages delivered to an incorrect address provided by the customer.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please check your tracking information first. If tracking shows the package was delivered but you have not received it, contact us within 7 days and we will work with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please take photos of the packaging and the damaged item(s) and contact us within 48 hours at support@peakflowfitness.com. We will arrange a replacement or refund as quickly as possible.

Contact Us

For any shipping-related questions, please reach out to our team:

• Phone: 646-921-5221
• Email: support@peakflowfitness.com
• Hours: Monday–Friday, 9 AM – 9 PM EST