SunRay 4 Person Indoor Traditional Sauna - HL400SN Tiburon

SunRay 4 Person Traditional Sauna - HL400SN Tiburon 

SunRay Frequently Asked Questions

How does an infrared sauna work?
Infrared heaters in the sauna emit FAR Infrared heat which is a narrow band of energy within the 5.6 to 15 micron level. This type of energy closely resembles the natural human spectrum so it’s easily absorbed by the body tissue. The body reacts by sweating profusely which has many health benefits including detoxification, improved blood flow, circulation and weight loss.

Do SunRay Saunas emit EMF?
SunRay, unlike many manufacturers, does not use wires to conduct FAR Infrared heat, rather we apply the perfect thickness of ultra-conductive carbon to an epoxy resin panel activated by positive and negative copper strips on either side. The epoxy resin panel is then laminated which results in ultra low EMF levels safe for continuous use.

How is the sauna packaged?
SunRay Saunas contain wooden panels that are pre-packaged in cardboard boxes and then placed on a wooden pallet to ensure the sauna arrives without damage. The cardboard boxes can be removed from the pallet and will fit through any door size 24” or greater.

Does the sauna come pre-assembled?
SunRay saunas are not pre-assembled. They arrive in panels which are secured together with screws and metal latches. Assembly takes approximately one hour.

How long does it take to assemble the sauna?
Most sauna models take about an hour to assemble. Two people are required. For more information on the assembly of the unit please see the assembly instructions.

Are there any special tools required to assemble the sauna?
No, the only tool you need to assemble the sauna is a phillips head screwdriver or drill with a phillips head bit.

What voltage does the unit run on?
All SunRay saunas use UL listed plugs and operate on 110V. Some larger saunas require a non-standard 20 amp plug and require a 20 amp circuit.

Can I place the sauna on the second floor?
Most saunas weigh between 300-400lbs, so yes you can place a sauna on the second floor.

Can I use the sauna outdoors?
All SunRay saunas except the outdoor models must be used indoors. They are not suitable for outdoor use. Outdoor saunas require that the cover be placed on them while not in use. 

How do I clean the sauna?
First, unplug the sauna and make sure it is cool before cleaning. To clean the wooden interior of your sauna mix 3 teaspoons of baking soda into a gallon of warm water. Use a towel to wipe down the interior with the baking soda and water mixture. Then wipe the sauna down with a wet towel and let dry. The glass in your sauna can be cleaned with glass cleaner. If you have an outdoor sauna, use a standard garden hose on a low/mist setting to wash out the interior. Make sure to leave the door open so the sauna can dry.

How often do I need to clean the sauna?
The sauna should be cleaned every 6 months or at your discretion if you are using it regularly. Using a towel to sit on while in the sauna will capture a lot of the sweat and thereby reduce the frequency of cleaning the sauna.

How soon will my sauna be shipped after purchase?
In stock products will be shipped the next business day following order placement.  Orders placed on the weekend will be shipped on Monday or the next business day. We try to keep all products in stock however we may not have stock of some items due to demand. Please contact us at 888-957-2243 to confirm if an item in stock.

Shipping Policy

Shipping Info

Once you place an order on Peakflowfitness, you will receive a confirmation email shortly after from our team notifying you about your purchase with us. Feel free to chat with us using our live chat option or give us a call with any additional questions.

646-921-5221
support@peakflowfitness.com

I HAVE JUST PLACED AN ORDER WITH PEAKFLOWFITNESS, WHEN WILL IT SHIP?

Please allow 1-3 business days for processing and production time before your order ships.

Almost all of our orders are shipped out via USPS, FedEx, UPS and International Orders. Our international orders will be shipped via DHL or EMS shipping service.

• Average transit times to the United States: 5 - 15 Business days
• Express Shipping (Priority Shipping) - 3 - 7 Business Days
• Average transit times to International: 7 - 25 Business days

Unfortunately, there are some circumstances that are out of our control. Although we work hard to ensure most of our packages do arrive on time, there are special circumstances or weather events that cause our shipping carriers to experience delays in delivering orders. Therefore, all shipping times are estimates and exact delivery time depends on your destination's location. If you have any additional questions, please do not hesitate to contact us at 646-921-5221

Peak Flow Fitness guarantees the lowest eligible online price on it's products.

If you find a lower price for any products on our store, we pice match it. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.

Policy

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.

Our 100% Price Match Guarantee has some limitations:You must purchase the item from our website before requesting your Price Match Guarantee
Promotions such as rebates and buy one, get one free offers are not eligible
The item must be in stock on the competitors website
The competitor must be an online store, they may not have a retail location
The website can not be a discounter or auction website (ie; eBay, overstock, etc.)
Refund requests EXCLUDE special once-a-year promotions such as Black Friday/Cyber Monday.
The competitor must be an Authorized Retailer of the product in question
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.

*Certain exceptions may apply.Peak Flow Fitness strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.

Return Policy

Returns

Your online shopping experience should be fun and easy, so don't be afraid to try some new things! If an item arrives broken or damaged, return it for a full refund within 30 days of your delivery date in its original condition and packaging. For an item to be eligible for a return, it must be unused and in the condition you received it in.

*PLEASE BE AWARE THAT SOME ITEMS ARE SUBJECT TO A 15% RESTOCKING FEE UPON RETURN*

Contact us with any additional questions or inquiries at 646-921-5221.